Delete your CIPPO account

You can ask CIPPO to delete your account and the personal information held with it at any time, without giving a reason.

To request deletion, email [email protected] from the email address on your CIPPO account with the subject "Account deletion request". State whether you want your whole account deleted — your profile, your children's records and your CIPPO sign-in — or only certain information deleted, in which case say which. CIPPO will ask you to confirm the request from that email address before acting on it, because an account holds a child's care records.

Deleted on request: your profile and contact details, your sign-in credentials, your children's profiles and intake information, messages and attachments you sent through the app including photos and voice notes, guardians you added and the link between your account and theirs, and your device's push notification registration.

Retained where the law requires: financial records such as invoices, payments and refunds, which accounting and tax law requires be kept for a fixed period; and clinical and safeguarding records of care actually delivered, where professional obligations require they be kept. Anything retained on these grounds is kept only for as long as that obligation lasts, is not used to contact you, and is deleted when the period ends.

CIPPO aims to confirm a request within a few working days and to complete deletion within 30 days. Where a wallet balance is outstanding, CIPPO will contact you to settle it first, because deleting the account closes the wallet. Questions go to [email protected].